Privacy Policy

Effective Date: 10th April, 2026 
Last Updated: 10th April,  2026
 
The Astro Haus (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use www.theastrohaus.com and our related services. By submitting information through our website or purchasing a reading, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.
 
1. WHO WE ARE 
The Astro Haus is an independent astrology services platform operated by its founders and  collaborators, facilitating vetted Tamil astrology readings for customers worldwide.  For privacy-related inquiries, requests, or complaints, contact: 
Email: hello@steelblue-hedgehog-658123.hostingersite.com
 
2. PERSONAL DATA WE COLLECT 
We may collect the following categories of personal data: 
    • Full name
    • Email address
    • Phone number (if provided)
    • Billing/payment information (processed by third-party payment providers)
    • Birth date
    • Birth time
    • Birth location
    • Submitted astrology questions / notes
    • Technical/device information (IP address, browser type, cookies, analytics data)
    • Customer communications and support requests 
We collect only the data reasonably necessary to provide our services. Disclosure of  categories and purpose supports transparency expectations under privacy laws including 
GDPR/DPDPA. (dpdpa.com)
 
3. PURPOSES OF PROCESSING 
We process your personal data for the following purposes: 
    • To provide and deliver astrology readings and related services
    • To assign your request to an astrologer/service provider
    • To process payments and prevent fraud
    • To communicate with you regarding your order
    • To provide customer support
    • To improve our website, offerings, and user experience 
    • To comply with legal, tax, accounting, and regulatory obligations
    • To enforce our legal rights and terms
4. LEGAL BASIS / CONSENT 
Where required by applicable law, we process your personal data based on your consent and/or where processing is necessary to perform our contract with you.
 
You may withdraw consent at any time by contacting us, subject to the understanding that withdrawal may affect our ability to provide services already requested. 
 
Privacy laws such as India’s DPDP Act require consent to be free, informed, specific, and given through clear affirmative action. (idfy.com)
 
5. SHARING OF DATA
We may share your personal data with: 
    • Assigned astrologers/service providers for preparation of your reading 
    • Payment processors (e.g., Stripe, PayPal)
    • Hosting, email, analytics, and operational service providers
    • Professional advisers (lawyers, accountants, auditors)
    • Authorities where legally required 
All service providers receiving your data are expected to handle it confidentially and only for 
authorized purposes.
 
6. INTERNATIONAL DATA TRANSFERS 
Because we operate internationally, your personal data may be processed or accessed in multiple jurisdictions, including but not limited to India, Germany, and other countries where our service providers or contractors operate. By using our services, you acknowledge and consent to such international transfers where permitted by law.
 
7. DATA RETENTION 
We retain personal data only as long as reasonably necessary for the purposes described in 
this Policy. 
    • Completed reading PDFs are intended to be deleted from our active operational systems within 30 days after delivery to the customer, subject to legal, accounting, fraud prevention, dispute resolution, backup retention, and technical archival requirements.
    • Certain transaction or communication records may be retained longer where reasonably necessary.
8. SECURITY 
We implement reasonable technical and organizational safeguards designed to protect your personal data from unauthorized access, loss, misuse, alteration, or disclosure. Privacy laws generally require reasonable security safeguards for personal data processing. (atlassystems.com)
 
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
 
9. YOUR RIGHTS 
Subject to applicable law, you may have rights to: 
    • Access your personal data
    •  Correct inaccurate data 
    • Request deletion/erasure of data 
    • Withdraw consent 
    • Object to or restrict certain processing 
    • Lodge a complaint with applicable regulators 
To exercise any rights, contact us at hello@theastrohaus.com
 
10. COOKIES & ANALYTICS 
We may use cookies, analytics, and similar technologies to improve website performance, understand usage, and support marketing activities. 
Where required by law, we will obtain consent before placing non-essential cookies.
 
11. CHILDREN 
Our services are not intended for individuals under 18 years of age without appropriate parental/guardian involvement where required by law.
 
12. CHANGES TO THIS POLICY 
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
 
13. CONTACT 
For all privacy-related questions, requests, or concerns: 
The Astro Haus 
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